How do I check my mail?

Click on the mail tab on the menu bar to go to your mail pages. You new mail will be highlighted, click on the subject of the message to read your new mail, or the username to view the sender`s profile.

How do I know if I have new mail?

You are automatically sent mail alerts if you have a new message waiting for you on the site. You new mail will be highlighted in your mail box.

Why do I have 2 mailboxes?

One of the features of the site that we offer to members for free is mailbox filtering. Your mailbox filters are to ensure that mail from members you really want to hear from is sent to your primary mailbox, with your junk mail being filtered into your secondary mailbox. You may still be interested in your junk mail, but this method ensures that the mail you are most interested in is filtered into your inbox. Your mail will never be automatically deleted from your mailboxes.

How do I edit my mailbox filters?

Select the mailbox filters option within the mail tab. From here, you can specific member types and other factors to filter by, for instance, you may wish for mail from men to go to your junk mail, and mail from women to go to your inbox. There are several factors which you can filter by, and these can be revised as often as you like. By filtering your mail you will not be deleting anything, this is purely dividing it between your two mailboxes

How do I set auto replies in my mailboxes?

Within you mail page there are links to set your primary mailbox reply and your secondary mailbox reply separately. You may like to use these to say to your `junk` mailers, `Thank you for your mail, but if you don`t hear from me in a few days I have probably decided that we will not be compatible`. You may like to tell potential matches that you are will be personally responding to your messages in the next couple of days, or specify the times you are usually in the chat room. Please ensure that you are always polite in your auto replies, even if you are not interested, it is always good manners and kind to politely decline any further correspondence. Abusive auto replies may result in your profile being removed.

How do I avoid timewasters emailing me?

To avoid timewasters sending you email set your mail filters to hear from premium members only. Select the `Set matches criteria` within the mail tab. You can then select the option to just hear from premium members - it is a lot more likely that a member who is premium is not a timewaster.

How do I view my sent mail?

To view your sent mail, select the sent mail option with the mail page. You will be shown all the messages you have sent to other members, with the most recent listed first.

How do I know if my sent mail has been read?

Mail that has been read will no longer be highlighted. If the recipient has not yet opened their mail it will remain highlighted until they have.

Why is no one replying to my messages?

Members won`t respond to profiles and messages that don`t have any content. Make sure you have a well written and full ad description. The best descriptions are full of information and unique details about you and your preference. Members avoid one-liners. Have a lot of media on your profile and not just a "cock shot" - try including pictures from parties you have been to or somethings that speaks about who you are. If you are a premium member it is more likely you will be regarded as a genuine member and are therefore taken more seriously. Respond to each member`s profile individually, don`t write the same for all the ads, and look at what they are looking for.

How do I view media attachments?

If you have been sent a media attachment, click on the link to open the attachment. If you are not a premium member you will not be able to view your media attachments.

Why did I receive a mail alert when I don`t appear to have new mail?

You will always receive a mail when you have been sent a mail alert. This can be affected by speed however, in that you may retrieve your on-site mail before you have even been sent an email alert. This can occur if there are speed problems with your mailserver. You may receive your email alert a day or two late, even though you have already read the message

What is the mail alerts console?

The mail alerts console is a small application that allows you to receive instant mail alerts when you are online, without having to be logged into the site. To use this feature, you select the link text and right click. Select `copy shortcut` and then right click on your desktop. Select `paste shortcut` and you will see a browser icon on your desktop. To use the mail alerts console, simply double click on your new icon. Log in to the console and you will be alerted when you have new mail on the site. For your discretion, you can hide the site name and logo on the console. You can use the console whenever you are online without having to log in to the site

Can I opt in or out of promotional mail alerts?

Yes. There is an option within you mail tab to opt in or out of promotional emails. You can switch this on and off whenever you like.

What if I'm not receiving emails from this site?

You must provide a valid email address which can receive an identity check email, in order to register for this system. Today many e-mail providers have very protected email systems. Since our website sends out a significant number of e-mails, as we have over 1,000,000 members, sometimes the emails can be misconstrued as mass junk mail, meaning it can be placed in a junk mail box. To make sure you receive emails notifying you of new messages and contacts please please follow the instruction that refers to your email provider from the list below. You can change your mail options at any time once you are registered to allow you to decide how regularly you are updated. Hotmail 1. Click on the "Options" link in the top right corner of your inbox page. 2. Choose the "Junk E-Mail Protection" mail option that comes first. 3. Choose the "Safe List" option. 4. Enter " This e-mail address is being protected from spam bots, you need JavaScript enabled to view it " into the address box. 5. Click on the Add button. Yahoo! Mail 1. In your Inbox page select Address tab and then click on the Add Contact button. 2. Enter This e-mail address is being protected from spam bots, you need JavaScript enabled to view it into the E-mail field. 3. Click on Save at the bottom, then choose Done. America Online (AOL) 1. Form your AOL Mailbox, select the Mail Tab menu, and then choose Address Book. 2. Click on the Add icon at the bottom of the pop-up window. 3. Put " This e-mail address is being protected from spam bots, you need JavaScript enabled to view it " to the "Other - Email" field. 4. Choose the Primary E-mail box. Microsoft Network 1. Click on the Junk e-mail link at the bottom of the inbox page. 2. From the Guard Settings links choose the third one Safe List 3. In the pop-up window fill out the Email field with This e-mail address is being protected from spam bots, you need JavaScript enabled to view it 4. Choose the Save option. Microsoft Outlook 1. Select Options from the Tools dropdown menu 2. On the Preferences tab in the E-mail section click on the Junk E-mail button. 3. Choose either Safe Senders or Safe Recipients tab. 4. Select the Add button. 5. In the pop-up window enter This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to the address box and click on Ok.